Speed keeps dropping update#

Call back much more frequently than 48 hours or less, if you can call several times a day. Only advice i could give is to relentlessly use the call center, when I say relentless, I mean to say be kind and assertive the same. Although with you saying there is a speed drop, not a total disconnect, this could be a direct short - hence the damp as well as windy.

If this is a line issue how can I get this resolved?ДЇirst I would assume there is a tel line connection loose or frayed at or around the drop. Please can the experts here advise where the fault can be? I am still faced with the same issues after this.

Got my LAN Cable tested and also tried a different cable. I have done the following router connected to test socket I have contacted BT and due to calls being ok and issue faced by the internet I was advised to contact my ISP and they need to open a call with them. Despite reminding AOL the issue is faced by bad weather they have not sent out a BT engineer to date. I have now started to call within 48 hours to ensure the call remains open but I am always told the call handler will escalate back to the Network Team.

Speed keeps dropping update#

They say will call back in 48 hours but never seem to call back and when I call after 48 hours the ticket is closed down as there was no update on the call. On one occasion I was told there was a issue found with my profile and will take 3 days for DLM to reset. Line test done by AOL show faults always escalated to networking team. I have had a home visit by the AOL engineer who couldnвЂ™t find a fault within my property (20 th Sept) line test was 4mb on a sunny day. I was told I need a home visit to ensure everything is ok within the property before BT (line supplier) can be sent out When I have a good connection I have speeds between 5-6mb but when its damp or windy the speed drops to 0.25mbps. I have logged a call with AOL on the 6 th Sept still facing the same issue. Please can you help me resolve my internet issue my speed keeps dropping and at times DSL will disconnect when it rains or when itвЂ™s windy.